RETURNS & EXCHANGES
Customers who received an Item with a manufacturing fault or an incorrect item to the item ordered are entitled to either a full refund or replacement, please contact contact@merakee-mer.
- We offer store credit or exchange within 14 days of receiving your order
- Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
- We request that all products are returned within 14 days of the date you have received your return authorization by us
- The store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost
- Please note, any return item received by us outside of the 14 day return policy will not be accepted.
- The shipping cost incurred for returned item/s to Merakee for an exchange or e-store credit is not covered by us
- Any items purchased at a discount of 25% or higher is considered final sale and cannot be returned.
- We do not accept exchanges or returns on sales or promotions.
Sending us back your swimsuit.
How long is the credit coupon available?
The credit store coupon has no expiration.
How do I return?
- E-mail email@example.com and we will authorize your return should you fit the criteria.
- We will then provide you with the full address of our warehouse.
- We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange.
- The shipping cost incurred for returning item/s to Gooseberry Intimates for an exchange or a e-store credit coupon are not covered or reimbursed by us.
- Orders can be cancelled within 24hrs of it being made
- Orders may not be modified/cancelled once the parcel has been processed
- A 5% fee will be charged when orders are cancelled
INTERNATIONAL SHIPPING INFO
We offer shipping using DHL Express or DHL Standard (Global Mail)
Once your order is dispatched you will receive a confirmation shipping email with your parcels tracking information. Orders are shipped within 24 hours or the next business day if placed on the weekend or public holiday*. Shipping times below do not include dispatch time.
Please provide an address which you will be at between Monday-Friday.
EXPRESS INTERNATIONAL SHIPPING RATE IS CURRENTLY A FLAT RATE OF $35.00 USD
FREE SHIPPING ON ALL ORDERS OVER $200
PLEASE ALLOW 2-10 BUSINESS DAYS FOR DELIVERY