RETURNS & EXCHANGES


Customers who received an Item with a manufacturing fault or an incorrect item to the item ordered are entitled to either a full refund or replacement, please contact contact@merakee-mer.com in this case before sending the item back.

 

MERAKEE POLICY


  • We offer store credit or exchange within 14 days of receiving your order
  • Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
  • We request that all products are returned within 14 days of the date you have received your return authorization by us
  • The store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost
  • Please note, any return item received by us outside of the 14 day return policy will not be accepted.
  • The shipping cost incurred for returned item/s to Merakee for an exchange or e-store credit is not covered by us
  • Any items purchased at a discount of 25% or higher is considered final sale and cannot be returned.
  • We do not accept exchanges or returns on sales or promotions.

Sending us back your swimsuit.


How long is the credit coupon available?

The credit store coupon has no expiration.


How do I return?

  • E-mail contact@merakee-mer.com and we will authorize your return should you fit the criteria.
  • We will then provide you with the full address of our warehouse.
  • We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange.
  • The shipping cost incurred for returning item/s to Gooseberry Intimates for an exchange or a e-store credit coupon are not covered or reimbursed by us.

CANCELLED ORDER

  • Orders can be cancelled within 24hrs of it being made
  • Orders may not be modified/cancelled once the parcel has been processed
  • A 5% fee will be charged when orders are cancelled

INTERNATIONAL SHIPPING INFO


We offer shipping using DHL Express or DHL Standard (Global Mail)

Once your order is dispatched you will receive a confirmation shipping email with your parcels tracking information. Orders are shipped within 24 hours or the next business day if placed on the weekend or public holiday*. Shipping times below do not include dispatch time.

Please provide an address which you will be at between Monday-Friday.

EXPRESS INTERNATIONAL SHIPPING RATE IS CURRENTLY A FLAT RATE OF $35.00 USD

FREE SHIPPING ON ALL ORDERS OVER $200

PLEASE ALLOW 2-10 BUSINESS DAYS FOR DELIVERY